Information about delivery and returns for your orders
Most of our orders are from customers with UK postal addresses.
We can, however, send Mary's books to most other countries in the world. If you do not live in the UK, and wish to order some of Mary's books, please add them to your cart and go to the checkout. If the country you live in is listed in the drop-down box entitled "country" then we can ship books to you.
If you are wanting to buy Mary's books, and do not come from a country that this site currently calculates shipping for, please get in touch and we'll see if we can add prices for your country.
The full list of countries we currently dispatch to is as follows:
Books by Mary Oakley is administered by Liz Oakley in her spare time.
We always endeavour to post the books you order as quickly as we can. However, please understand if there is a delay, and bear with us.
We guarantee to post your books within 3 weeks of ordering, and usually manage a much faster service.
If you are concerned about when your order might arrive please get in touch.
When you go to the Checkout, you need to enter your address. If you are having the books sent somewhere other than your own address, you will need to supply your address as the “billing address”, and the address where the books are to be sent as the “shipping address”.
Most countries do not charge import taxes on books, so it is highly unlikely that there will be import duties to pay. However, should you be charged, you are liable for any taxes and associated handling charges. If this concerns you, we advise you to check with customs and excise for the country you live in, who should be able to answer your question.
If you are charged any import duties, although we cannot pay those duties for you, we would like you to let us know what has happened. It would help us advise other prospective customers appropriately.
If you want to return anything you have ordered please get in touch before sending it back. We are very accommodating, but like to know something is on its way back first! If we make a mistake we will, of course, give you a full refund. If you simply change your mind, you can always send your books back, but we do reserve the right not to refund postage costs in this case. But as we say - get in touch with us if there are any problems whatsoever. We want you to be totally satisfied with your order and will do all we can to help.