Site Help and Information - My Account

The short answer is: No.

You can add items to your shopping cart, and check out, without ever creating an account.

When you place an order in this way, an account is created for you using the e-mail address you supplied when you placed the order. That way, you can always log back in at a later date if you wish to do so.

Having an account allows you to view all your previous orders.

The website will also remember any addresses you've used before, meaning that you can ship a new order to one of those addresses without having to re-enter all the details.

Click the "Log in" link on the right hand side of the web page (under the My Account heading). Enter either your username or your e-mail address, and your password.

Click on the "Password Request" link on the right hand side of the web page (under the My Account heading), and enter either your user name or your e-mail address.

You will receive an e-mail containing a link. Click on that link to log back into your account. That link only allows you to log in once, so the first thing you should do is change your password to one you will remember

There are two possible explanations for this.

If you had an account with us before April 2009, that would be before we changed our website over to use a different system. One unfortunate side-effect of that changeover was that we couldn't transfer the details of all our customers across to the new system. This need not be a problem; add the items you want to your shopping cart, proceed through the checkout, and a new account will be created for you on this new website.

We don't keep addresses on file for our customers. When you go to checkout, a drop-down list is supplied of all the addresses you have ever used to order books. If you have moved house, simply type in your new address for your next order. From this point on, your new address will be one of those listed.