Terms and Conditions

Books by Mary Oakley

These Terms and Conditions ("Terms") govern your use of the Books by Mary Oakley website and the sale of books through it. By placing an order, you agree to be bound by these Terms.

1. About Us

Books by Mary Oakley is operated by Elizabeth Oakley, a sole trader based in the United Kingdom. Elizabeth Oakley is not VAT-registered.

2. Orders and Payment

Orders can be placed directly through the website. Full payment must be received before an order will be processed. We aim to despatch all orders within 5 working days of receiving payment. If there is any delay beyond this timeframe, we will contact you with an estimated despatch date. You will then have the option to wait or cancel the order for a full refund.

3. Cancelling an Order

You may cancel your order at any time before it enters the despatch process. To do so, please contact us as soon as possible via the contact details on the website.

4. Delivery

Books are sent via standard postal services. Shipping costs will be calculated and displayed at checkout. We are not responsible for delays caused by postal services once an order has been despatched.

5. Returns and Refunds

If there is a problem with your order, please contact us within 7 days of receiving it so we can assist you.

Returns are accepted within 28 days of delivery. Unless there was an error on our part (such as the wrong item sent), the cost of return postage is the responsibility of the customer. Refunds will be issued once the item is received back in its original condition. Refunds do not include any original shipping costs.

6. Privacy Policy

Our Privacy Policy forms part of these Terms and Conditions and explains how your personal information is collected, used, and protected. By using this website and placing an order, you also agree to the terms of our Privacy Policy.

7. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

8. Contact

If you have any questions about these Terms, or wish to contact us regarding an order, please use the contact information provided on the website.