Terms and Conditions

1. Supplier identification

Books by Mary Oakley is a site operated by Mrs Elizabeth Oakley, operating as a Sole Trader and not registered for VAT. Our main trading address is: The Vicarage, High Street, Kemsing, Sevenoaks, TN15 6NA.

2. Privacy Policy & Cookies

We have a separate Cookie and Privacy Policy which forms part of this agreement.

3. Ordering Goods

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered are being prepared for dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

When paying by card, full payment is taken at the time you place the order; if your payment is declined or not completed, we will cancel your order. If any goods should be unavailable, we will refund the part of the payment that corresponds to the goods we were unable to deliver to you. We will despatch goods within 21 days of you placing an order. During the time between payment and goods entering the despatch process, you may contact us at any time to request order cancellation and a refund.

When paying by cash or cheque, goods will not be despatched until full payment has cleared. If we do not receive your payment within 21 days, we will cancel your order. We will despatch goods within 21 days of receiving your cleared payment. During the time between payment and goods entering the despatch process, you may contact us at any time to request order cancellation and a refund.

4. Right to cancel

You have the right to cancel the purchase of any goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

5. Notices

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Jurisdiction

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law.

7. Variation

We may alter these Terms and Conditions at any time, by posting an updated version on our website. By continuing to visit the website, and to order products from us, you agree to the terms currently in force at the time of your visit or order.